Privacy Policy Statement

This privacy statement sets out how Fareskhalifa.com (a part of Trawego Travel and Tours LLC) protects the privacy of our customers and takes every measure to secure the details of our users. In this privacy policy section, we inform you how we collect, use and disclose the information, and keep it secured and restricted for our usage; while using our platform. Go through the privacy policy before using our website.

Privacy always matters for everyone and we understand the importance of these things very well. We forever keep your privacy at the top of the list and respect it. Our Privacy Statement is always focused on utilizing your personal information in a transparent and lawful manner. We advise you to read this privacy policy carefully to understand each concept before using our services.

1. What information do we collect and why?

We need to collect, use and disclose personal information to perform our duties as a travel agent, namely, making and managing travel bookings on behalf of our customers. During the course of our relationship we may collect the following:

1. Personal and contact details, such as title, full name, contact details (address, telephone and email address)
2. Passport number, date of birth and nationality - if required by the respective airline
3. Payment information: card number, security number, expiration date and cardholder name
4. Dietary requirements and health issues (if any) relevant to your travel arrangements or required by the relevant travel service provider(s) (e.g. accommodation or tour providers).
5. Information provided by filling forms on our website e.g. email address, where you heard about us and your travel preferences. This information will be used to keep you up to date with all our latest offers and products
6. Call recordings - calls may be recorded for the purposes of quality control and staff training
7. Social media - by interacting with the social media features on our website (Facebook, Twitter or Instagram) you will be bound by the privacy policies of the respective social media companies
8. IP address and cookies - When you access our website our servers may record data regarding your device and the network you are using to connect with us, including your IP address

The above-described personal data that we collect from you will be performed in a very fair and lawful way. Make sure that your personal data shall be accurate and keep up to date if necessary.

Collection and Use of personal data

To get the highest advantages of our services, we may ask you to provide your personal information which will help us to improve our services. We mostly collect your personal information like name, date of birth, email address, phone number, etc. At Fareskhalifa.com (a part of Trawego Travel and Tours LLC) we collect this information through multiple ways which are listed below:

1. When you purchase or make inquiries regarding our services via our website, email, and mobile.
2. When you subscribe to our marketing newsletter for the latest update.
3. When you communicate with our customer service team via phone or email.

The entire personal information we collect from you is only for a legitimate purpose or for a need by law in places where we operate.

Use of personal data

Personal information we collect from you is helping us to review and improve the services that we offer you and our other users. If somewhere needs to improve the services, we make every attempt to improve them to help us to make our services better for you.

Transfer of your information

As you know that the transmission of information on the internet is not completely secure. We always give our best to protect your personal information or data but never take guarantee that data you transfer to us will be protected. Any kind of transmission of data will be at your own risk. Once we have obtained your personal data or information, we use high-security features to protect it from any kind of unauthorized access.

Use of Cookies

We and our partners use cookies that allow us to know about our user's interest. Cookies are text files that are stored in a computer system via an internet browser. Using these cookies, we can provide users of this website with a more user-friendly experience that would not be possible without the cookie setting. Cookies help us to know whether our services are satisfying the users or not and also help us to know where we need to make improvements in our services. You can also choose the option of disabling or enabling the cookies as per your interest when the cookies option pop-up. You can simply control the use of cookies on the varied browser level.

Changes to this Privacy Statement

Fareskhalifa.com (a part of Trawego Travel and Tours LLC) reserves the right to change the terms & conditions at any time without sending you any prior notification. Any change shall be effective immediately upon being made, and we always recommend checking our Terms & Conditions regularly or every time you visit our website for clarification of the changes. We solely hold the right to make any changes, not being accountable for any loss or harm caused due to the same.

How to Reach Us ?

If you have any question about this Privacy Policy (or travel planning and product purchase), kindly contact us at:

Email:-

Email For General Enquiry: support@fareskhalifa.com

Information about travel plans: support@fareskhalifa.com

Call:-

Get in touch with our customer care executives for your queries regarding, hotel bookings, holiday packages, cancellation and refund by calling us at
free phone: +1(888)768-2019

If you have any suggestion, appreciation and feedback to provide for our services and assistance, feel free to drop us a mail at: support@fareskhalifa.com

Head Office:- Shop No. 12, X-18 - Dubai International City - England Cluster - Dubai - United Arab Emirates