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Fly A Congenial Flight With China Eastern Airlines: Know About Its Policies

China Eastern Airlines is a state-owned enterprise in China, positioning it among the country's three major aviation transportation groups. The airline was founded on 25 June 1988, emerging from the first civil aviation squadron. The airline's primary administrative hub is situated in Changning, Shanghai. Over 800 fleets have been operated by China eastern airlines, among the world's youngest fleets. With the help of the airline, you can fly to over 1050 destinations. However, there are various policies that you should know about China Eastern Airlines to make your flight smooth and comfortable, which you can learn with the help of the provided guide. So let's enter the world of China Eastern Airlines together.

China Eastern Airlines' hub

To operate over 800 fleets of China Eastern Airlines hassle-free, a good number of hubs are required. These hubs help the airline conduct its flights to various destinations without creating any fuss at the airport. Though there are various hubs of China Eastern Airlines, some of the most significant ones are:

  • Xi'an Xianyang International Airport (XIY), Shaanxi
  • Shanghai Pudong International Airport (PVG), Shanghai 
  • Shanghai Haonqiao International Airport (SHA), Shanghai
  • Kunming Changshui International Airport (KMG), Kunming
  • Beijing Daxing International Airport (PKX), Beijing
  • Xiamen Gaoqi International Airport (XMN), Fujian
  • Chengdu Tianfu International Airport (TFU), Sichuan
  • Wuhan Tianhe International Airport (WUH), Hubei
  • Nanjing Lukou International Airport (NKG), Jiangsu
  • Hangzhou Xianshan International Airport (HGH), Zhejiang
  • Qingdao Jiaodong International Airport (TAO), Shandong

China Eastern Airlines' Top International Destinations

If you want to fly to or from China, China Eastern Airlines is one of the great choices. The airline flies to around 166 regions and countries. However, if you are unsure which international destination to choose, book a China Eastern Airlines flight from China. In that case, you can choose one of the top international destinations offered by it to experience a delightful flight. Some of the top international destinations travelled by China Eastern Airlines can be seen as follows:

  • St. Pete-Clearwater International Airport (PIE), Florida
  • Kuala Lumpur International Airport (KUL), Malaysia
  • London Gatwick Airport (LGW), London
  • John F. Kennedy International Airport (JFK), New York
  • Narita International Airport (NRT), Japan
  • Melbourne Airport (MEL), Australia
  • San Francisco International Airport (SFO), California
  • Frankfurt Airport (FRA), Germany
  • Vancouver International Airport (YVR), Canada
  • London Gatwick Airport (LGW), London

China Eastern Airlines' Code Share Partner

Although China Eastern Airlines covers around 1050 destinations solely, there may still be some destinations to which the airline doesn't fly. However, the airline wants you to book your flight to any destination without restrictions. Thus, it has joined hands with some code-share partner airlines to make this dream possible. Hence, you can also fly with such code-share flights, where some of the popular ones can be seen as follows:

  • China Airlines
  • Etihad Airways
  • Delta Air Lines
  • WestJet
  • Qantas
  • Aerolineas Argentinas
  • British Airways
  • Virgin Atlantic

China Eastern Airlines' Types of Classes and their facilities

While you can likely get your desired flight ticket solely from China Eastern Airlines, you might want to book most of your flights through it. Moreover, all the fare class that it offers has something for everyone. Where one class allows you to fly comfortably at your convenience, the other will enable you to travel in luxury. You can enclose various services and facilities offered by China Eastern Airlines in each class through the provided section:

  • First Class

    • Depending on the aircraft you are flying, you may be able to travel in China Eastern Airlines' first class, which is available only on selected flights.
    • This is the most expensive fare class of the airline.
    • Only a limited number of seats are available with the airline in this particular fare class.
    • These seats are fully reclineable, allowing you to lie during your flight at your discretion.
    • Each seat in the first class has ample space between them, allowing them to have their own personalised space in the air. 

  • Business Class

    • One China Eastern Airlines aircraft has eight seats in the Business class, while others have 26 seats, indicating that the number of seats in this class varies from one aircraft to another.
    • The airline offers this class of passengers several facilities, so the fare is generally high.
    • The airline's reclining angle also varies depending on the aircraft. Some can have a reclining angle of 6 inches, while others can have 180 degrees, which is enough for you to make a bed of your seat.
    • Even the pitch of the seat you are travelling in varies between 39 and 44 inches, which also varies from one aircraft to another.
    •  However, one common feature of all aircraft is that passengers have a window or an aisle seat during their journey. 

  • Premium Economy Class

    •    Only a few aircraft of China Eastern Airlines have Premium Economy Class.
    • It is a comfortable seat and one of the best options for budget travellers, as it is not too costly and is equipped with some comfort for passengers.
    • A seat reclining angle is around 7 inches.
    • With a 19-inch inner width in the armrest, your seat pitch would be around 38 inches. 

  • Economy Class

    • Regardless of the aircraft you are travelling in, China Eastern Airlines has the maximum number of seats in Economy class in its fleet.
    • It is the best travel class for you to enjoy if you want to travel economically with the airline.
    • The seat configuration is generally 2-3-2.
    • The seat pitch in your fare class varies between 3.5 and 7 inches, depending on the aircraft you are travelling on.

China Eastern Airlines' Online Booking Process

You can make your China Eastern Airlines flight out of the world based on the selected fare class. However, to make your journey amusing, you must book your flight on the one hand, for which you must know about the airline's booking process. Therefore, you can book a guaranteed ticket with China Eastern Airlines by following these steps: 

  • Go to the official website of the airline at ceair.com
  • Enter basic itinerary information required by the airline.
  • You can pick your flight and fare class based on your desire and availability.
  • You can either directly log into your Eastern Miles account or create one if you don't.
  • Follow the instructions below to book your flight.
  • Finally, provide the airline with your contact information and make the final payment based on your purchases with the airline.
  • Afterwards, you will receive a confirmation email from the airline regarding your flight booking. 

China Eastern Airlines' Change or Cancellation Policy 

No one plans to change their trips once they have been booked. However, no one knows what an unavoidable situation may come their way, so they must amend their plans even at the last moment. Thus, if you have booked or are planning to book a flight with China Eastern Airlines, you must also learn about its change or cancellation policy for any sudden changes in your plans, which can be understood through the provided section:

  • The change and cancellation fee you pay to the airline will vary based on your chosen fare class and the time left until your flight's departure at which you have made changes.
  • Suppose you amended your flight itinerary, and the fees would be applicable for multiple changes. In that case, the airline will impose the maximum change fee without considering whether you have utilised that specific flight segment. 
  • If a flight is booked for an infant who doesn't occupy a seat on the aircraft, you are not required to pay a change or cancellation fee for the infant.
  • You can cancel your China Eastern Airlines flight if you partially use your ticket. 

China Eastern Airlines' Change or Cancellation Process 

Though you know about China Eastern Airlines' change and cancellation policy, it is useless until you inform the airline about your changed plans. Though there are various ways through which you can let them know about the changes, the easiest way is to do it yourself online, for which you have to follow some steps as provided below:

  • Go to the official website of the airline at ceair.com
  • Open your China Eastern Airlines account by logging in.
  • You can look for the option to make the changes you desire to your itinerary.
  • Select the flights to which you want to make changes.
  • Follow the further instructions based on the amendment you have opted.
  • Pay them a fee, if required, after which you will get a confirmation at your registered email about the amendment. 

China Eastern Airlines' Loyalty Program

The loyalty program of China Eastern Airlines is known as Eastern Miles. This program features not only China Eastern Airlines but also China United Airlines and Shanghai Airlines. If you want to earn miles in your Eastern Miles card to redeem the points, you can travel on the mentioned airlines or purchase any article using China Eastern's credit card. After earning these points, you can redeem them according to your will to make your flight comfortable. Nevertheless, after joining the program, China Eastern Airlines offers you a three-tier status in the Eastern Miles, where each tier has increasing benefits with the airline, where the tier status can be seen as follows:

  • Silver
  • Gold
  • Platinum

Process to Join China Eastern Airlines' Loyalty Program

The loyalty program of China Eastern Airlines has various benefits and offers some exclusive facilities to its members; however, these are only available if you join the program. Thus, if you also want to join the membership of Eastern Miles, you have to follow some simple steps as provided below:

  • Go to the official website of the airline at ceair.com
  • Click "Eastern Miles."
  • Click on "Join Us."
  • Please enter your "ID number/People's Republic of China Foreign Perm" in the given space.
  • Move further after marking a tick in the column of "I have read and agreed."
  • Please provide them with all the required details and follow further instructions.
  • Then, you will receive confirmation about your Eastern Mileage registration and password at your registered email. 

Benefits of Joining China Eastern Airlines' Loyalty Program

The members of Eastern Miles are provided with various benefits, whether on their flight or at the airport. It is one of the most exciting loyalty programs that provides unprecedented travel rewards to you, where some of the most exciting ones can be seen as follows:

  • Apart from earning points in the Eastern Miles card through flight segments, you can also collect your points through various non-flight activities, like booking hotels, cars, and restaurants with affiliated airlines or making purchases using the credit card issued by the airline.
  • While reserving your flight with China Eastern Airlines ot its partner, you can book an award flight with an elite status with the airline.
  • You can upgrade your seat and travel in luxury with the airline by paying for your upgrade with miles.
  • You may be allowed to carry additional luggage based on your elite status at no extra cost. 
  • Based on your Eastern Miles tier status, you may be eligible to access the airport lounges and relax before your flight starts. 
  • If you have joined the airline's loyalty program, you will have priority over other passengers during boarding, check-in, and baggage handling.

China Eastern Airlines' Refund Policy

You may have to cancel your China Eastern Airlines flight for various reasons. However, you may not want to lose the money you used to book your flight. You will not be provided with your refund under all conditions. Still, you can learn about the refund policy of China Eastern Airlines to understand what conditions you will be provided with your refund from China Eastern Airlines through the provided section: 

  • There are two parts to the airline's refund policy:
    • In the first part, fuel surcharges and refundable fares are considered
    • In the second one, fees and the government's collected refundable taxes have been covered. 
  • The fare class will determine your eligibility for the refund you opted for during your booking. 
  • That amount is non-refundable if you have paid the fees for any voluntary change in your flight.
  • If you are eligible, the airline will refund you after deducting the cancellation fee, government taxes and fees, non-refundable fares, and fuel. 
  • For your non-refundable ticket, the fuel surcharges will also become non-refundable.
  • If your fuel surcharges become zero or negative after your flight is cancelled, you are not required to pay the airline any extra amount. Moreover, you will be refunded for the segment you haven't travelled.

China Eastern Airlines' Seat Upgrade 

Though you have already booked your flight with China Eastern Airlines in an Economy or Premium Economy class, you must upgrade your seat if you want to switch to the Premium or Business class on your flight. For this, you have to know about the seat upgrade policy of China Eastern Airlines, which can be seen as follows:

  • To travel in an upgraded class, you must pay the cabin class charges for which you want to shift and the change in the fare price since your original booking. 
  • If the final price after the change shows zero or less, you don't have to pay airline charges.
  • Suppose you want to upgrade your seat along with the changes in your flight itinerary. In that case, the airline will recalculate your fare price, including a change fee, the difference in flight fare, fuel surcharges, taxes, and the applicable fees. 
  • After upgrading your cabin class, you must change your flight itinerary; the fare rules of your new chosen fare class will apply. 

China Eastern Airlines' Pet Policy

China Eastern Airlines has a specific pet policy for you to make your flight and your little furry friend's flight comfortable. Thus, if you are planning to travel with your little friend on the airline, you have to acknowledge its pet policy, which can be seen as follows:

  • With China Eastern Airlines, you can carry small domestic pets in checked baggage, including birds, cats, dogs, etc., provided that you meet specific terms and conditions. 
  • One pet per passenger can be carried with the airline.
  • You cannot fly your pet within the airline on a connecting flight; only direct flights to your desired destination allow you to carry your pet.
  • You must notify the airline about your pet's travel plans at least 48 hours before departure.
  • You are required to check in at least 120 minutes before if you are travelling with your pet. 
  • The pet travel fee with the airline will be submitted at the airport based on the pet's and carrier's weight. 

China Eastern Airlines' Name change and date of birth change 

You may have made some errors while booking your China Eastern Airlines flight and noticed them after the reservation had been made. Then, you must correct your ticket details, as you won't be able to fly with the airline with the wrong information. Thus, you can check the name change and date of birth change policy of the airline, which can be seen as follows:

  • If your name on the airfare ticket is incorrect or you want to transfer your ticket to someone else, you won't be able to do it with China Eastern Airlines. For this, you cancel your booking first and make a new booking with the correct name.
  • However, if your name or date of birth is misprinted, you can have it corrected by providing the required documents to the airline's customer support team.
  • To make corrections in your flight ticket, you may have to pay the required amount to them. 

China Eastern Airlines' Group booking 

Travelling with friends or family is pleasurable and allows you to have fun with your loved ones. However, the process and booking can be quite difficult due to various changes in an individual's plan. Thus, it must be essential to have a flexible group booking policy of the airline from which you book. Let's check out the group booking policy of China Eastern Airlines through the provided section and know whether it is beneficial for you to book your group reservation with the same:

  • Your booking will be considered a group booking if 10 or more passengers travel with China Eastern Airlines.
  • You must call the airline's call centre to make your group booking.
  • Depending on the terms of your booking, the change and cancellation fees vary.
  • You cannot receive a refund while cancelling your flight after travelling some segments.
  • Though you haven't flown any segment in your flight and want to cancel your booking, the number of travellers is less than the airline's defined group booking number, so you won't be able to receive any tax refund from the airline. 

China Eastern Airlines' Types of Discounts or Offers 

While travelling with China Eastern Airlines, you may get special discounts for your flight, based on your category and the flight, as the airline provides various discounts and offers to its different categories. If you want to know whether you are eligible for their special discount, check the provided section: 

  • Student discount—If a student books China Eastern Airlines with a travel class from F/U/J/W/Y, they must pay 50 per cent of the standard adult fare and some essential documents. The airline's refund and change policy will be the same as an adult's. 
  • Military discount—You can receive a 50 per cent discount on your airfare ticket if you are a disabled veteran or a police officer injured in the line of duty. The condition is that you select a fare class from F/U/J/W/Y and present the required document at the time of the booking.
  • Special fare discount—On various occasions, China Eastern Airlines provided special fare discounts to selected flights, irrespective of any specialised categories. You can learn about the discounts through the airline's official website, social media account, or the call centre. 

China Eastern Airlines' Coupon (Festival Coupon)

Apart from some defined category, you may want to get a discount for the flight where you want to travel without any specialised category. For those passengers, China Eastern Airlines has provided a coupon code, which can be found on the airline's official page. However, there are some terms and conditions for these coupon codes, which can be seen as follows:

  • There are special holiday events and festivals where you can find your coupon code with China Eastern Airlines.
  • You can only buy your ticket on the airline's official website to use the coupon code to get a discounted flight. 
  • Every coupon code has an expiration date by which you have to use the coupon.
  • You can only use the coupon to book your flight, not for a refund, upgrade or change. 
  • You can either use this promo code or any other discount offered by the airline on a single booking.
  • After your flight's cancellation, you cannot use your voucher again. 
  • You can't exchange your coupon code for cash. 

China Eastern Airlines' Last Minute Deals

There is a general mindset, which is also kind of true, that flights booked at the last minute from the travel dates are expensive and out-of-pocket. But sometimes, last-minute flight bookings are essential. Thus, China Eastern Airlines allows you to book a cheap flight even at the last minute, if you apply some tips, which can be seen as follows:

  • Subscribe to the airline's newsletters- You would know about any deals and offers provided by the airline right away when the airline makes an offer if you have subscribed to the airline's newsletters. Thus, you can book your flight at a discounted rate, even though you have booked your flight at the last moment. 
  • Become an Eastern Miles member- After joining the loyalty program of China Eastern Airlines and becoming a member of Elite Miles, the airline will provide you with various exclusive discounts and award flights for your booking. Thus, you could make your last-minute flight cheaper with the airline. 

China Eastern Airlines' International Travel Rules 

International travel can be a hectic process as it involves a variety of preparations and rules. Though China Eastern Airlines can't help individuals with packing, it has provided some international travel rules for you, which will help you become aware of the crucial documents you must carry along with your travel bags. Thus, you can learn about crucial international travel as follows:

  • Having a passport is crucial for an international flight, whether for an adult or a baby.
  • Your passport must be valid for at least 6 months from the date you travel to international destinations. 
  • You are required to have a visa based on your country of citizenship.
  • Though you are visiting a country only to change your flight, you must still have a visa for the specific country, if applicable. 

China Eastern Airlines' Cheapest Time or Date of Booking Flight

Apart from all the methods described above, if you still want to make your flight cheaper with China Eastern Airlines, you can book your flight on Tuesday or Wednesday. It is the cheapest time of the week when the airline offers affordable tickets to fill the vacant seats on its specific flights. Moreover, at this time, the demand for flights is generally low, which makes it less costly than the weekend flights. 

Frequently Asked Questions 

Can I carry my pet onboard with China Eastern Airlines?

No, China Eastern Airlines, don't allow you to carry your pet onboard.

After making some changes in my flight itinerary, I am required to cancel my China Eastern Airlines flight. Will the airline also refund me for all the changes?

No, according to China Eastern Airlines' refund policy, you won't be able to receive a refund for the voluntary changes you have made.

On the home page of China Eastern Airlines, there is no option to manage my bookings. What do I have to go to my booking details?

You can only book your China Eastern Airlines flight after creating or logging into its account page. Thus, to retrieve your booking, you must first log in to your airline's account, and then you can open your booking details.

What is the expiration date for the coupon code I recently found on China Eastern Airlines?

Each China Eastern Airlines coupon code has an expiry date based on the date of its issuance, which you can check on the page where you found the coupon code.