Hong Kong Airlines

Hong Kong Airlines, officially called Hong Kong Airlines Limited, was founded as "CR Airways" on March 28, 2001, and began operating on September 22, 2006, as Hong Kong Airlines. The airline's head office is located at One Citygate in Tung Chung. It operates a fleet of over 35 aircraft, comprising all Airbus planes. HNA Aviation is the airline's parent company, and Hong Kong Cargo is its subsidiary. In 2015, it was selected as the Official Carrier for the Hong Kong Paralympic Committee and the Sports Association for the Physically Disabled.

Types of classes or cabins in Hong Kong Airlines

Hong Kong Airlines understands that customers have different travel purposes, preferences, and budgets. This is why the airline offers distinct cabin classes to ensure they are specifically catered to. Both cabin classes have different fare prices, so they differ in in-flight services, amenities, allowances, and other facilities. Here are the two types of cabin classes Hong Kong Airlines offers:

• Economy Class
• Business Class

Hong Kong Airlines Services or Facilities

With world-class services, exceptional cabin crew, and high-quality facilities, Hong Kong Airlines guarantees customers an unforgettable and one-of-a-kind travel experience. Below are some examples of the services and facilities the airline offers:

• Onboard Meal Service: Hong Kong Airlines offers palatable cuisine, comprising mouth-watering delicacies and exciting beverages. Their menu includes amusing snacks, full-course meals, and complimentary drinks and food items for selected members. Moreover, the facility to pre-order meals makes it easier for passengers to request a customized meal according to their dietary preferences.
• Special Assistance: People with special needs, particular health conditions, and disabilities can also conveniently travel with Hong Kong Airlines. To ensure their convenience and comfort, the airline offers multiple special services, including wheelchair assistance, airport support, mobility aid devices, portable oxygen concentrators, and more. Such individuals can also seek the help of the flight attendants.
• Comfortable Seats: Comfort is the top priority of any traveler, and Hong Kong Airlines ensures the utmost comfort of its customers in every way possible. They provide comfy seats equipped with power outlets, a recliner, and armrests. Moreover, the airline allows customers to select their desired seats during the booking process. It also enables them to upgrade to another seat based on availability.
• Effortless Bookings: Finding and booking a suitable flight can be challenging. However, Hong Kong Airlines simplifies the process by offering a user-friendly, advanced, and instantly responsive online flight booking method. The web flight reservations make it simpler for customers to find flights that are specific to their travel needs, such as travel dates, cabin class, and number of passengers.

Hong Kong Airlines Hub

Hong Kong International Airport (HKG) serves as the hub for Hong Kong International Airlines, which manages most of its flights.

Top Hong Kong Airlines Airports

Hong Kong Airlines has a vast network, covering multiple airports across the globe. Below are some airports where the airline serves:

• Incheon International Airport (ICN)
• Taiwan Taoyuan International Airport (TPE)
• Haneda Airport/Tokyo International Airport (HND)
• Velana International Airport (MLE)
• Fukuoka Airport (FUK)
• Kansai International Airport (KIX)
• Chubu Centrair International Airport (NGO)
• Shanghai Pudong International Airport (PVG)
• Beijing Capital International Airport (PEK)
• Kagoshima Airport (KOJ)

Top Hong Kong Airlines Routes

Hong Kong Airlines connects various domestic and international regions through different routes. Here are some of the most prominent flight routes the airline operates:

• Hong Kong (HKG) to Tokyo (HND)
• Hong Kong (HKG) to Shanghai (PVG)
• Hong Kong (HKG) to Malé (MLE)
• Hong Kong (HKG) to Okinawa (OKA)
• Hong Kong (HKG) to Sapporo (CTS)
• Hong Kong (HKG) to Osaka (KIX)
• Hong Kong (HKG) to Xining (XNN)
• Hong Kong (HKG) to Beijing (PEK)
• Hong Kong (HKG) to Denpasar (DPS)
• Hong Kong (HKG) to Gold Coast (OOL)

Top Hong Kong Airlines Destinations

Hong Kong Airlines flies to numerous domestic and international destinations, offering connectivity to more than 45 destinations. Here's a list of some of the destinations the airline flies to:

• Seoul
• Taipei
• Tokyo
• Malé
• Fukuoka
• Osaka
• Nagoya
• Shanghai
• Beijing
• Kagoshima

Hong Kong Airlines Codeshare Partners

Hong Kong Airlines aims to provide greater flexibility, more destinations to explore that are beyond the airline's flight network, and seamless connectivity through its codeshare partners. The partner airlines enhance customers' travel experience by providing frequent flights to numerous destinations. Here's a list of the airlines that are codeshare partners of Hong Kong Airlines:

• Asiana Airlines
• Bangkok Airways
• EVA Air
• Garuda Indonesia
• Hainan Airlines
• Grand China Air
• Royal Brunei Airlines
• Turkish Airlines

Hong Kong Airlines Booking Process

Hong Kong Airlines ensures customers can effortlessly book an appropriate flight according to their travel goals, preferences, and budget. Follow the steps below to learn how to book a suitable flight online with Hong Kong Airlines:

• To begin, visit the official website of Hong Kong Airlines - www.hongkongairlines.com.
• By default, a flight booking section will appear on the home page under the 'Flight' tab.
• Fill out the booking section with the requested details and click the 'Go' icon to proceed.
• Choose the desired flight from the available options and customize your itinerary.
• Pay the applicable charges at the payment gateway to complete the booking procedure.
• The airline will shortly notify you with a ticket confirmation email to your registered email ID.

Hong Kong Airlines Change or Cancellation Policy

Reading the airline's guidelines is essential to ensure that you face no hassle when requesting a flight change or cancellation. Here's a summarized view of Hong Kong Airlines' flight change and cancellation policy:

• Hong Kong Airlines evaluates whether customers are eligible for a free flight change or cancellation based on their fare type, cabin class, and other factors.
• Passengers with premium cabin bookings or having elite membership of the airline's frequent flyer program may be eligible for free flight changes and cancellations. 
• You may cancel your flight without any charges if you withdraw your tickets within 24 hours of booking, and your reservations are made seven days before departure.
• If the ticket is cancelled after check-in closes or the flight departs, it will be considered a "No-show," making it ineligible for free flight revocation and receiving refunds.
• The airline may return the unused ticket of non-refundable passengers or a partially used ticket of refundable fare type passengers as a future ticket credit.

Hong Kong Airlines Change or Cancellation Process

Hong Kong Airlines makes it extremely effortless for customers to make the desired changes to their existing flight bookings through its user-friendly "Manage Booking" system. Here's what you need to do to request an online flight change or cancellation:

• Go to the official website of Hong Kong Airlines (www.hongkongairlines.com) to commence.
• Click on the "Manage Booking" tab at the top of the home page to view the drop-down field.
• Enter the passenger's "Order & E-ticket Number," "Last Name," and "First & Middle Name."
• Press the "Manage Booking" button to access your existing flight bookings and proceed.
• Visit the "Online Rebooking/Cancel Flight" section and follow the instructions on the screen.
• Once you finish the process, the airline will notify you about your flight change/cancellation.

Hong Kong Airlines Loyalty Program

Fortune Wings Club is Hong Kong Airlines' free-to-join, multi-tier, and reward-earning loyalty program. It rewards members (frequent flyers and loyal customers) in various ways, such as offering points, complimentary services, and allowances, making their flight journey more affordable and manageable. Here are the five tiers the airline's frequent flyer program consists of:

• Fortune Wings
• Select
• Silver
• Gold
• Platinum

How Do I Join the Hong Kong Airlines Loyalty Program?

Joining the airline's loyalty program is the key to enjoying exclusive benefits and allowances for your flight travel. Here's what you need to do to enroll in Hong Kong Airlines' Fortune Wings Club:

• Browse the official website of Hong Kong Airlines (www.hongkongairlines.com) to commence.
• Hover over the "Fortune Wings Club" tab at the top of the home page to view the drop-down menu.
• Select the "Membership" option under the "About Fortune Wings Club" heading to proceed further.
• Tap the "Join Us" button and fill out the loyalty program membership form with the requested details.
• Once you complete the enrollment form, press the "Sign Up" button to submit it and end the process.
• Hong Kong Airlines will send you a Fortune Wings Club membership acknowledgment email shortly.

Hong Kong Airlines Loyalty Program Membership Benefits

Hong Kong Airlines offers loyalty program members various privileges that enhance their flight experience and make it more affordable. Here are some benefits that Fortune Wings Clubs provide to its members: 

• Earn Points: Based on their membership status with the airline's frequent flyer program, members can earn and redeem points on their transactions with the airline, its affiliate brand, and codeshare partners. These points help them reach higher membership tiers and enjoy greater rewards and allowances.
• Priority Services: Loyalty program members receive various priority services based on their membership tier, enhancing their flight experience and making their travel more manageable. These services include priority booking, priority answering, priority check-in with companion members, priority baggage, preferred seating, and more.
• Special Facilities: Hong Kong Airlines provides varied facilities and services to Fortune Wings Club members. Some of their special facilities include access to VIP lounges, extra legroom seats, 24-hour Reservations, and many other services that make their flight journey more comfortable.
• Coupons and Discounts: Booking a pocket-friendly flight with Hong Kong Airlines is extremely simple because the airline offers many discounts and offers to loyalty program members. These deals include bonus award points, in-flight duty-free discount, reward for tier upgrade or renewal, overdraft for Award Points, and many more.

Hong Kong Airlines Refund Policy

Before you request a refund from the airline, it is crucial to review its rules and regulations to ensure the seamless processing of your refund. Below are some vital components of Hong Kong Airlines' refund policy:

• Hong Kong Airlines follows a 24-hour risk-free refund policy for flights to/from the US, whereas ticket type is the deciding factor for other countries.
• According to this policy, passengers who cancel their flight within 24 hours of booking, which is made seven days before departure, can receive a refund.
• Those who failed to cancel their flight within 24 hours are ineligible to request a refund and cannot recover the money spent on ticket purchases.
• The refund is processed within seven days for tickets purchased through credit cards. It takes 20 business days for cash or cheque ticket purchases.
• The refund will be credited using the same payment method used to buy the ticket, and the processing time may increase in particular circumstances.

Hong Kong Airlines Seat Upgrade Procedure

In addition to flight changes and cancellations, Hong Kong Airlines ensures customers can effortlessly upgrade their seats if they choose the wrong ones. Here's how to request an online seat change:

• Browse the official website of Hong Kong Airlines (www.hongkongairlines.com).
• Select the "Manage Booking" tab from the menu at the top of the home page.
• Enter your "Order & E-ticket Number," "Last Name," and "First & Middle Name."
• Press the "Manage Booking" button to view your existing flight reservations.
• Visit the "Seat Upgrade" section, follow the prompts, and enter the requested details.
• Press the "Submit" button to finish the process and send your seat upgrade request.
• The airline will soon email you to confirm your seat change based on availability.

Hong Kong Airlines Pet Policy

Hong Kong Airlines promises one of the most convenient and manageable flight journeys with your pet due to its flexible pet travel policy. Below are some pointers that discuss the crucial elements of the airline's pet travel guidelines:

• The airline does not permit customers under 18, those who need to store a medical device underneath their seat, or those traveling in Business Class on A330 aircraft to carry pets.
• The rest of the passengers can carry one small dog or cat, with a maximum weight of each pet combined with its carrier of no more than 8 kg.
• The dimensions of the pet carrier must not exceed 45 X 21 X 37 cm, should be leak-proof and escape-proof, and the pet must be able to move comfortably inside it.
• The maximum number of pets allowed in the Economy Class is two in A320, A321, and A320 (32H) aircraft. A maximum of six pets are allowed in the A330 aircraft.
• Due to limited space, pet bookings are accepted on a first-come, first-served basis. However, assistance dogs are given priority, with a maximum of two per flight.

Hong Kong Airlines Name and Date of Birth Change Policy

There is no need to worry if you made an error when entering your name, date of birth, or other information when booking a Hong Kong Airlines flight. Here are the guidelines that you need to abide by when requesting such changes:

• Hong Kong Airlines allows both major (legal name changes) and minor (spelling errors or adding a middle name) name changes.
• Passengers must provide necessary supporting paperwork for major name alterations, such as changes due to divorce or marriage.
• You may rectify specific name errors for free up to a certain limit, like changing a few characters in your first or last name.
• Each passenger is allowed to request a name change once. The allowance may vary for elite members and business class customers.

Types of Discounts or Offers on Hong Kong Airlines

Hong Kong Airlines provides various discounts and offers, ensuring customers can fly to their desired destination without worrying about their pocket. Here are some examples:

• Fly Bright is a student offer from Hong Kong Airlines for travel on the Hong Kong to Vancouver and Sydney routes. The scheme offers an additional baggage allowance, free rebooking, and an exclusive student fare rate.
• Special Offers are limited to particular flyers for specific situations—for example, a 7% discount on hotels booked via Agoda and 5 FWC points for every USD2 spent on bookings with Booking.com.

Hong Kong Airlines Coupon Code

You can enjoy exclusive discounts on your flight bookings by using a voucher or a coupon code. Follow the steps below to learn how to apply the coupon code when booking a Hong Kong Airlines flight online:

• Visit the official website of Hong Kong Airlines (www.hongkongairlines.com) to get started.
• By default, a booking section will be displayed on the home page under the "Flight" tab.
• Enter the coupon code in the "Promo Code" field and complete other requested details.
• Press the "Go" icon to view the flights available for the travel information you provided.
• Choose the desired flight, customize your itinerary, and pay the discounted fare price.
• The airline will shortly acknowledge your bookings via email to your registered email ID.

Get Last Minute Deals on Hong Kong Airlines

No need to worry about your budget, even when booking a Hong Kong Airlines flight at the last moment, when the fares are generally higher. Here are some tips that will help you find last-minute deals and make your journey affordable:

• Hong Kong Airlines' Newsletter Subscription: Subscribing to the airline's newsletter enables you to receive early and instant updates about their last-minute deals, exclusive offers, limited-time discounts, and other crucial pieces of information. The newsletter subscription link is available on the airline's website, and you may be required to pay a subscription fee.
• Join Fortune Wings Club (Loyalty Program): Enroll in the airline's frequent flyer program to enjoy various advantages, such as affordable fares, exclusive discounts on base ticket cost, and more. Moreover, the airline offers allowances, such as priority boarding and extra baggage allowance, which makes the flight travel more inexpensive and enhanced.
• Use Travel Vouchers/Coupons: Apply the coupon or voucher code in the "Promo code" field during the Hong Kong Airlines online booking process to relish discounted ticket costs and make your last-minute travel budget-friendly. You can find the travel vouchers when transacting with the airline, its codeshare partners, or affiliate brands.
• Surf on Hong Kong Airlines' Social Media Sites to stay updated about their latest deals and offers so that you can access them before they expire or are accessed by other customers. Please follow the airline's respective social media channels and turn on "Notifications" to receive periodic updates.

Hong Kong Airlines International Travel Rules

When traveling internationally with Hong Kong Airlines, there are specific rules and regulations that you need to adhere to:

• Make sure to carry the necessary travel documents, such as a passport and a valid visa, so that you do not face any issues during your stay.
• Read the airline's pet travel guidelines, especially when flying to countries with strict pet policies, to ensure you can conveniently travel with your pet.
• Please do not carry any dangerous items, restricted by the airline, such as fireworks, undeclared ammunition, defense sprays, tasers, and other harmful items.
• Weigh your bags before you leave for the airport to ensure that your luggage is within the weight and size limitations as mentioned by Hong Kong Airlines.
• Contact the airlines at least 24 to 48 hours before your scheduled departure to request special services, such as customized meals and special assistance.

Hong Kong Airlines Business (Premium) Class

Hong Kong Airlines brings you the "Premium Class," offering world-class services and promising one of the most memorable flight experiences. The following are the benefits that you will receive in their Business Class:

• Priority Services: The Premium Class passengers are given priority at various crucial segments of the flight travel, starting from the airport itself. These priority services include priority boarding, dedicated check-in counters, priority seat reservation, and many more facilities. The priority services enhance the flight experience of the Business Class customers.
• Equipped Seats: Business Class seats are highly equipped compared to Economy Class seats, guaranteeing a far better flight experience. Premium class seats offer more space, a recliner, and power outlets that make it easier for you to charge your devices. Moreover, the seats are made of high-quality, non-irritating material that offers utmost comfort.
• In-flight Amenities: Hong Kong Airlines offers Business Class passengers multiple onboard facilities and services, making their flight journey more manageable and enjoyable. The airline provides amenities like a pre-order meal facility, dedicated airport assistance, lounge access at selected airports, exclusive discounts, and so on.
• Extra Allowances: Premium Class customers receive various allowances that amplify their travel experience with Hong Kong Airlines. These allowances include additional baggage, ticket flexibility, complimentary services, and more. These services and allowances save passengers money and unnecessary effort for particular procedures.

Cheapest Time or Date of Booking Hong Kong Airlines Flight

The cheapest time and day to book a flight vary based on multiple factors, such as the destination you are flying to. Here's the ideal time to book a Hong Kong Airlines flight for budget-conscious travelers:

• Cheapest Day: You should always book your Hong Kong Airlines flight during the middle of the week, such as Tuesday, because the passenger volume is minimal, which is why the ticket cost is also lower.
• Cheapest Time: Generally, May is the cheapest month to travel with Hong Kong Airlines. However, depending on your destination, you may prefer to travel during the off-season.

 

Frequently Asked Questions (FAQs)

Q1. Does Hong Kong Airlines offer special assistance?

Ans. Hong Kong Airlines offers special assistance, such as mobility aid devices, airport assistance, and onboard support, to passengers with special needs, particular health conditions, and disability.

Q2. Can pregnant women fly with Hong Kong Airlines?

Ans. Yes, pregnant women can fly with Hong Kong Airlines up to 36 weeks with single pregnancies and up to 32 weeks with multiple pregnancies. They must have a medical certificate of fitness to fly.

Q3. Are infants allowed on Hong Kong Airlines?

Ans. Hong Kong Airlines allows passengers to travel with their kids. The airline accepts infants aged seven days to two years old and children aged more than two years.

Q4. Can I check in online for my Hong Kong Airlines flight?

Ans. Yes, you can check in online for your Hong Kong Airlines flight at least 48 hours prior to the scheduled departure. You can check in via the airline's app or website.

Q5. Can I pre-order my meal with Hong Kong Airlines?

Ans. Hong Kong Airlines permits passengers to request a customized meal for their flight journey, regardless of their cabin class, at least 24 hours before the scheduled departure.