Delve Into the Essential Information about Iceland Airlines's Policies

Iceland Airlines, or Icelandair, is a famous airline from Iceland, headquartered in Hafnarfjörður. Founded in 1937, it operates flights to about 60 destinations domestically and internationally. Icelandair's main hub is at Keflavik International Airport, and from here to flying in the sky, the airline takes care of your needs and requirements by offering excellent services. So, choosing Icelandair could be one of your best decisions, and you must proceed to book your flight with it. Before that, you can review the information mentioned below, which is all about the policies and process of Iceland Airlines. Knowing these will help you to have a trouble-free travel experience.

Types of classes of Iceland Airlines

The fare type is an essential part of booking a flight reservation, as it is one of the primary factors affecting your travel costs. Icelandair offers different travel classes that contain different benefits and facilities. You can travel with the most basic and limited services or premium services to experience the luxury. Here are the various travel classes offered by Icelandair that you can choose from, as per your suitability:

Economy Light
Economy Standard
Economy Flex
Saga Premium
Saga Premium Flex

Iceland Airlines Services or facilities

The services and facilities that an airline offers to its flyers make it notable and help to decide whether traveling will be worth it. Iceland focuses on your requirements and provides you with every facility you need at the airport and during the flight. If you want to compare your expectations to the airline's offerings before booking a reservation, then you must find out the services and facilities that you get on the flight and at the airport, which are as follows:

On board services

Comfortable seat: Iceland Airline offers spacious seats for a comfortable journey, whether in economy or premium class. The space size could be different, but each ensures the required comfort.

WiFi: The airline offers Wi-Fi on the flight, so you can connect to your loved ones even when flying in the sky.

Food and Beverages: Iceland Air's in-flight menu includes fresh and different food options. So you can choose according to your preference and give yourself a delicious treat while flying with Iceland Air.

In-flight entertainment: The airline offers you the best personal entertainment options that will make sleeping hard during the journey. So, you can enjoy the vast collection of movies and TV shows, and avoid getting bored on the flight.

Other services

Seat selection: Iceland Air offers this service and allows you to select a seat on Iceland Air to travel in your preferred seat and feel that you have achieved what you wanted during your journey.

Children and infants travel: You can travel with your child, as the airline offers safe travel with small babies.

Iceland Air Hub

Iceland Air operates flights from multiple destinations and carries flyers to their arrival destinations. Here are the main hubs of Iceland Air that manage many flights to different countries and destinations worldwide:

Keflavik International Airport
Reykjavik Domestic Airport

Iceland Air Top international destinations with Code

Iceland Air flies to numerous destinations in different regions of the world. In the list of Iceland destinations, there are some of the popular routes where Iceland Airlines operates its flights on a daily basis, providing an excellent travel experience. Some of the most popular international destinations of Iceland Air are as follows:

Boston Logan International Airport (BOS), Boston
Chicago O'Hare International Airport (ORD), Chicago
Denver International Airport (DEN), Denver
Miami International Airport (MIA), Miami
John F. Kennedy International Airport (JFK), New York
El Prat Airport (BCN), Barcelona
Dublin Airport (DUB), Dublin
Charles de Gaulle Airport (CDG), Paris
Rome Fiumicino Airport (FCO), Rome
London Heathrow Airport (LHR), London
Václav Havel Airport Prague (PRG), Prague

Iceland Air Code Share Partner

Iceland expands its network with the help of the codeshare agreement with several airlines, allowing you to book connecting flights and providing you with access to their lounges. These are the following airlines that have a codeshare agreement with Icelandair:

Alaska Airlines
Atlantic Airways
airBaltic
Air Greenland
Emirates
Finnair
ITA Airways
jetBlue
SAS Airlines
Southwest Airlines
TAP Air Portugal
Turkish Airlines

Iceland Air Booking Process

Iceland offers an easy booking process that can be completed online on Iceland Air's official website. If you are unaware of the process and have doubts, follow the step-by-step process mentioned below to book a flight with Iceland Air:

Visit the official website of Icelandair.
Choose the departure and arrival destinations, travel dates, and number of passengers.
Click on the 'Search Flights' option.
Then, you will be taken to the next page where all the available flights will be visible.
Choose the preferred airline and fare type you want to travel with.
Proceed to the booking by following the onscreen prompts.
Finally, pay using your preferred method, and you will complete the booking process.
Then, you will receive the e-ticket.

Change or cancellation policy of Iceland Air

Along with the other services, the change or cancellation is a beneficial service Iceland Air offers. This helps you make the required changes and the cancellation due to some uncertain work. However, before making changes or cancellations, you must go through the following rules and regulations that will help you understand the various charges and your ticket's refund eligibility. The following guidelines are as follows:

The change or cancellation policy may vary depending on the various factors, such as the fare types and class, time, and the route and destination you are travelling to.
Iceland Air offers a 24-hour change and cancellation policy, under which you can make changes or cancel your flight ticket within 24 hours of booking and without paying any fees or charges.
If you travel domestically on a non-refundable ticket, such as Economy light or Economy standard, you can obtain government or airport taxes, which are refundable.
The economy flex ticket is refundable if you are travelling domestically. However, cancellations must be made before the scheduled flights.
For international travel, the economy light and economy standard fares are non-refundable if you cancel your ticket; you will only obtain the unused government and airport taxes. If you travel in Economy Flex, your ticket is fully refundable.
The international ticket booked in Saga Premium is non-refundable, and you will only obtain the unused portion, which includes the government and airport taxes, which are refundable.
You will get a partial refund if you cancel your Saga Premium Flex ticket.

Iceland Air Change or Cancellation Process

Making changes or cancelling your flight with Iceland Air is easy, and you can do this process on your own. If you have doubts regarding the change or cancellation process, then here are the steps that you can follow and complete, making further changes or cancellation of your Iceland Air flight ticket:

Visit the official website of Iceland Air.
Go to the 'Manage Booking' option, which is visible on the homescreen.
Enter your last name and booking reference number.
Then you will access your booking summary page.
Look for the option present there on the screen to make the required changes or to cancel your flight.
Go ahead with the process of change or cancellation by following the onscreen guidelines.
Confirm your cancellation, and then you will receive the refund for your ticket as per your ticket's refund eligibility.

Iceland Air loyalty program

Iceland Air offers its loyalty program, which is named "Icelandair Saga Club." By becoming a club member, you can access several benefits and perks. However, some conditions and guidelines exist, such as you can only join the Iceland loyalty program if you are 12 years or older. When you become a member of the Iceland Air loyalty program, you can do things like:

Earn Saga Points
Use Saga Points
Access special offers
Enjoy the extra benefits and perks

How to join the Iceland Airlines Loyalty Program?

Becoming an Iceland Airlines Loyalty program member is not that difficult, and you can easily sign up for it online. To do this, all you have to do is follow the easy steps, which are as follows. These steps will lead you to complete the process, and you will become a member of Iceland Air:

Go to Iceland Air's official website.
Then, reach the Icelandair Saga Club page.
Scroll down and you will find the 'Become a member' option.
Go to the same and enter your email.
Click on the 'sign up.'
Complete the sign-up process and be ready to get the following benefits and perks.

Iceland Airlines Loyalty program benefits

The benefits of the Icelandair Saga Club are different depending on your Iceland Air loyalty club tier. Each tier has different benefits, which you can find below. So, you can go through the following information given below and understand the several benefits and perks that you get when you are a member of the Iceland Air loyalty program:

Earn and use Saga Points: When you become a member of the Iceland Air loyalty program, you can redeem points for use in various services.

Special offers for members: Iceland Air offers special offers that result in a highly discounted fare.

Easy bookings: Bookings become faster and smoother when you are a member of Iceland Air.

Digital Saga Club card: You also get the Digitak Saga Club Card that you can keep on your phone and use when needed.

Upgrade: Upgrading between two different classes becomes easy, nd you can even request a complimentary upgrade anytime.

Lounge access: You can access Icelandair's lounges and relax there, experiencing premium services and facilities such as food and beverages.

Saga Premium check-in: You get priority for check-in among others in the line, so you do not have to stand in the long queues.

Priority on waiting list and boarding: You receive the priority whenever there is a line and can board before anyone else.

Fast security check-in: The airline gives you priority and completes your security check-in quickly.

Parking at the airport: You can also park your vehicle at the Keflavik Airport.

On-board WiFi: You can connect with the onboard WiFi and use it during your journey without any restrictions.

Iceland Air Refund Policy

Icelandair will refund you for your ticket cancellations. However, there are some terms and conditions for how much of a refund you will receive. Here are the following guidelines that you can go through to understand your flight ticket's refund eligibility criteria:

As per Iceland Air's refund policy, you can receive a full refund when you cancel your ticket within 24 hours of booking and your scheduled departure date is 2 days away. You have made the booking using Iceland's official website.
The 24-hour cancellation policy does not apply to group bookings for 10 passengers or more.
Iceland Air does not provdie you the refund for your doemstic flight ticket if there are fewer than 12 hours before the departure of your flight at the time of booking.
If you booked your ticket with any travel agency, then you must contact to your travel agent for the refund.
Suppose your situation is different from the ones mentioned. In that case, you will only get a refund if the fare rules of your purchased ticket permit a refund or if your ticket is booked with cancellation protections that meet the relevant conditions.
Iceland Air provdie your the refund amount to the actual source you used, such as the credit card purchase, within seven business days. If you paid the booking amount via the cash, then you will receive the refund within 20 days.

Seat upgrade at Iceland Air

Upgrading to your seat at Iceland Air results in enhancing your travel experience with the additional benefits and facilities of the higher class. You can upgrade your seat at Icelandair via the option named 'Class Up' that the airline offers to you. To understand the process to upgrade your seat, you can go through the information mentioned below and understand the process that can help you get access to other beneficial services:

Visit Iceland Air’s official website.
Reach the class page of Iceland Air.
Enter your last name and booking reference number.
Then you will be on the next page.
There you can bid for an upgrade.
The airline will then accept your request for an upgrade, and you will enjoy a seat in the Saga Premium.

Iceland Air Pet Policy

Iceland Air knows precisely what you need and hence offers this pet travel service after understanding your needs and care for your pet. So, you can carry your precious and loving pet with you while traveling with Iceland Air. However, some guidelines are essential to know to ensure the safety and security of your pet and your other passengers during the journey:

If you are traveling with your pet domestically, you must sedate it before departure and consult a veterinarian before flying.
If your pet is very loud and makes a lot of noise, you will not be allowed to carry it on board.
If you are traveling with your pet, it is advised that you arrive early at the airport to complete the check-in process quickly.
Each aircraft allows only one animal crate to be carried in the hold, and the combined weight of the crates must not exceed 50 kg.
The maximum dimension of the crate should be under 92 cm in length, 25 cm in width, and 27 cm in height.
The airline charges you for travelling with your pet according to the crate.
If your two pets that you are carrying with you are of the same species, they may be transported in the same crate. The crate should be suitable for the pets' sitting and standing comfort.
The airline allows you to travel with service dogs, such as guide dogs, alert dogs, and assistance dogs, who are permitted to accompany you on board, even free of charge.
From November 1, 2024, the airline has announced its restriction on carrying or transporting animals in the hold on any of its international flights.

Iceland Air Name change and date of birth change

Iceland Air permits you to make the name corrections, but under some guidelines, you must know about. You can find critical information about Iceland Air's ticket name change or correction process here. Read and understand the following name corrections, terms, and conditions:

You are not permitted to change the full name on your ticket. Instead, you can change the surname depending on the marriage, gender, etc.
You may change your date of birth by contacting Iceland Air customer support. However, it depends on your situation.
As per the airline's name correction policy, you can contact the airline if you mistakenly spelled your name on your ticket.

Iceland Air Group Booking Policy

Group booking unlocks your security and safety, and the airline allows you to unlock this service to feel more secure with your family and friends during the journey. Iceland Air offers a group booking facility, and you can book your flight ticket with your family or friends. Before that, you must be aware of the group booking rules and regulations to avoid any inconvenience at the airport and during travel:

The Iceland group booking service lets you book your trip for up to 10 or more passengers.
Suppose the whole group cancels the booking after the amount is paid but before the preliminary names are due. In that case, your deposit is refundable minus a 200 USD or 500 USD penalty, depending on your group size.
The preliminary names are not required no later than 12 weeks before the departure of your flight.
After making the final payment, no deviations are permitted, and around 15% of the group may deviate from your original travel dates.
The airline doesn't provide complimentary meals; you may only have to purchase them onboard.

Types of Discounts or Offers by Iceland Air

Iceland Air offers multiple types of discounts and offers that help you secure a significantly discounted fare, so you will have to pay less for your travel. If you do not know about the further discounts and the offers, then here is the information that you can read and understand:

Student discount: Iceland Air offers a student discount under its StudentUniverse program. With this discount, you can purchase a ticket at very affordable prices.

Special discount: Icelandair offers numerous discounts and deals to its loyalty program members so that they can enjoy several benefits and perks, even with discounted fares.

Promotional discount: The airline introduces several promotional discounts near the flight's departure time, so you can use the coupon code and get a discount on your ticket.

Festival discounts: You are also offered various discounts and deals introduced near the festivals, such as Christmas and others. So you can also use the coupons and deals if you are booking the fight ear the festival and get the discount.

How to use an Iceland Air coupon or discount code?

It is very easy for us to use the Iceland Air coupon or the discounted code when booking on the Iceland Air website. The process is as simple as you usually make a booking. Clear your doubts by following the steps, which are as follows, and you will be able to use the coupon or discount code:

Go to the official website of Iceland Air.
Then go for the booking process, and you usually do.
Mention the departure and arrival destinations and choose the passenger number and travel date.
You will find the section where you can enter the promo code.
Enter the promo code that you have.
Click on the Search flight.
Your promo code will be applied to the cost of the flights.
At last, when you check out, the discounted amount will be visible on the screen.
Complete the payment, and you will be done with the process.

Iceland Air Last Minute Deals Tips

Several last-minute tips can help you get the discounted fare at Iceland Air. So, if you are eager to get the flight ticket at reasonable prices, here are the various last-minute deals tips you can consider and enjoy your journey at a lower cost than usual:

If you become a loyalty member of Iceland Air, you get access to the airline's various last-minute flight deals.
Do not forget to subscribe to the Iceland Air newsletter to get notifications from the airline whenever a flight with your preferred cost is available.
Search for any promotional deal available on Iceland Air's official website and use it during your booking to get an immense discount on your ticket.
You can also check Iceland Airlines' official social media pages to get updated information about the various deals and offers.

International Travel Rules

As travellers, it is our responsibility to take care of the various rules and regulations imposed by the airline for its international travel. Here are some of the essential travel rules and regulations that you must follow if you are preparing for travel internationally with Iceland Air:

Ensure the required documents, such as a valid passport and a visa, are maintained.
Whether you carry a visa or not depends on the destinations you travel to.
If you are a citizen of a Visa Waiver Program country, you will need a valid visa for travel, and you must apply at least three days before your flight's departure.
If you are traveling from a country not included in the Visa Waiver Program and visiting the United States, you will generally need a visa for your travel.

Iceland Air Business Class

Iceland's business class, which is named the Saga Premium, includes the premium services offered by Iceland Air so that you can have the most comfortable journey with the additional perks and benefits. Here are the various services that make Iceland's business class an exceptional experience:

Comfortable and spacious seats: In Iceland Air business class, you can spend your journey comfortably in the wider seats with more legroom and fluffy pillows.

Priority services: You get priority during check-in and boarding at the airport to avoid standing in the queues.

In-flight entertainment: While relaxing in your lie-flat seat, you can enjoy several movies, TV shows, and more with the noise-cancelling headphones to avoid boredom during your journey.

Wi-Fi: You can use the free Wi-Fi and connect up to two devices to work and connect with your family and friends.

In-flight Amenities: You get several amenities to experience the best travel with the Iceland Air business class. The amenities include the kits with some essential supplies.

Cheapest Time or Date of Booking a Flight with Iceland Air

The cheapest time to travel with Iceland Air depends on the destination you are traveling to. So, you can book your flight off-season to get a booking at more affordable rates. Besides this, you can also get the cheapest flights by booking during the cheap weekdays, generally Tuesdays and Wednesdays. Due to the highest prices, you must also avoid booking your flight during the weekends.

FAQs

Does Iceland Air offer a free upgrade?

Yes, you can get the free upgrade at Iceland Air if you are a loyalty program member, such as Saga Gold members.

What are Iceland Air's cancellation fees?

The Iceland Air cancellation fee may vary depending on factors such as the fare type, the time you cancel your ticket, and the route and destination you are traveling to.

What charges do you have to pay for pet travel at Iceland Air?

Pet transportation costs vary depending on the route. For example, a pet transported in baggage holds in Europe can cost up to 126 USD; in North America, it costs about 140 to 180 USD.

After booking, how do I add my pet to my Iceland Air ticket?

You can add your pet to your flight ticket after the booking by contacting Iceland Air directly and requesting to add your pet. You can also ask for other related information about Pet travel.

What is the source from which I will receive the refund at Iceland Air?

Iceland Air provides you with a refund to the original payment method that you used for the booking, whether you have done it with a credit card, debit card, or other payment methods.